View Full Version : Sly Box Set Blow Out At BB


tentoze
04-08-2007, 07:44 PM
Courtesy of my buddy Davey over at RR, BB has lost their mind on this one- new 7 CD remastered Sly & The Family Stone Box Set- $9.99/ free shipping! I just ordered one.

http://www.bestbuy.com/site/olspage.jsp?type=category&id=pcmcat118000050001

Go get 'em.

doctorbongo
04-08-2007, 07:52 PM
A gal gave me a box of records about two years ago. Most were funk, and there was a two record hits set by Sly. It's some of the most influential music of that era. And the albums are in mint condition.:music:

CUlater
04-08-2007, 07:54 PM
thanks - great deal! Interesting to see what happens tomorrow...will I get a call/email apology for their mistake, or the CD set? :lurk:

marantzfan
04-08-2007, 08:09 PM
I bought one too....:lurk:

Filmboydoug
04-08-2007, 08:13 PM
I'm in.

blohrd3
04-08-2007, 08:14 PM
Tentoze, Thanks I was just surfing trying to find some info on the old Midnight special or Don Krishner's Rock Concert with Sly in mind.

Clarence
04-08-2007, 08:28 PM
thnx toze

Urizen
04-08-2007, 08:35 PM
This is a sweet deal.

Thanks!:beerchug:

fishface
04-08-2007, 08:37 PM
Hey, I'm headin out to my local BB to see if they even carry this in Canada. It definitely doesn't appear on the website. If I can't get a hold of one, would someone in the NW (or anywhere I guess!) order an extra and mail it to me? I could paypal you for the total amount or we can work out some other payment options!
:music:

theWB
04-08-2007, 08:44 PM
Tentoze,
Thanks for the heads up, just placed my order.:music:

beemer
04-08-2007, 08:53 PM
Thanks Tentoze.....I'm in too. LOL $10.50 with tax shipped. :D

Best,

Paul :thmbsp:

rickon66
04-08-2007, 08:54 PM
Thanks!!! In for one-I hope we get them!

geespot
04-08-2007, 08:54 PM
A few years ago they mis-priced a 007 DVD box set for $39.99, a $100 set. I jumped on it and they did send an email stating they could only fulfill one if multiple orders where placed. I got it a few days later.

OMI
04-08-2007, 09:08 PM
I'm in for $10.39... :banana:

Preorder... Wonder if they ordered waaaaaay too many.... Or are they just testing the waters to see how much interest?

tentoze
04-08-2007, 09:09 PM
It was $39.99 a couple days ago.

70salesguy
04-08-2007, 09:17 PM
I just ordered one - they're STILL taking orders!!! :yes:

By the way, what's the difference between Circuit City and a porcupine ?




........never mind. :nono:

Clarence
04-08-2007, 09:37 PM
I just ordered one - they're STILL taking orders!!! :yes:

By the way, what's the difference between Circuit City and a porcupine ?




........never mind. :nono:

http://en.wikipedia.org/wiki/Internet_troll

Look it up salesguy.

CarlV
04-08-2007, 09:52 PM
Thanks


Carl

6thumbs
04-08-2007, 09:58 PM
Thanks for the heads-up Toze ,Happy Easter,,,,, thumbs

70salesguy
04-08-2007, 10:01 PM
http://en.wikipedia.org/wiki/Internet_troll

Look it up salesguy.


You must have a great sense of humor, clarence.

winters860
04-08-2007, 10:09 PM
Sold out! Just as well, I was about to buy multiples...

Clarence
04-08-2007, 10:14 PM
Dead deal, thanks to Toze for sharing....

OMI
04-08-2007, 11:14 PM
Must have been the RUSH of AKer's that did it:) Sold out in a blinding fury of AKer's rushing to order.... I got my order confirmation e-mail back:banana:

Thanks Toze...

kcollins4
04-08-2007, 11:32 PM
Now 49.99 in stores tomorrow. I missed the good deal. Thanks anyway for the heads up, toze.

OMI
04-09-2007, 01:00 AM
Hope my e-mail confirmation holds....

rickon66
04-09-2007, 07:15 PM
Canceled my order- Email said some crap like 'Unable to confirm my information"

Edit-I called and got a case number too. 3 to 5 days to investigate the order. It would not be so bad if they just said that they made a mistake and would not honor the price, but these lying excuses are deplorable.

Filmboydoug
04-09-2007, 07:17 PM
Me too. Bastards.

geespot
04-09-2007, 07:22 PM
got the same BS email.

Called them and basically got the finger.

beemer
04-09-2007, 07:28 PM
My order cancelled as well. Now I know why I do not shop at BB.

Best,

Paul :thmbsp:

theWB
04-09-2007, 07:43 PM
Got the same email
Called was on hold forever, got disconnected the first time.
Called again, Pitched a Bitch, They gave me a reference # and
told me I would get a call or email in 24-48 hours.
I'm not going to let this go. Wasn't like I tried to take advantage
of their error. I ordered just one. Somethings miss marked in the
store they give it to you for that price.

marantzfan
04-09-2007, 07:44 PM
Ditto on the cancelled order...I'm on the line with these bastards right now....We'll see what line of S#!t they feed me..

CarlV
04-09-2007, 07:55 PM
I got the email too and I just got off the phone. Lies, lies, lies is all I got. The lady from India told me that
The supplier could not supply.
It is now sold out and they cannot get anymore, ever.
There is no rainchecks on online orders.
They will not honor the price regardless of anything.
Way to run a business!

Carl

marantzfan
04-09-2007, 07:58 PM
Okay, supposedly, they could not get the correct amount from the manufacturer, BUT, I am supposed to check back in a week or two, and then they will have them in stock..Once again, no guarantee as to what price they will be then...I think I scared this little man from India!:thmbsp:

blohrd3
04-09-2007, 08:03 PM
Canceled my order.

"Your order has been canceled because we were unable to verify your information. Item details are listed below".

No details are listed at all.

CarlV
04-09-2007, 08:08 PM
I am sure that somebody screwed up the pricing and they would rather lose customers than honor their sales contracts to sell them at that price.


Carl

70salesguy
04-09-2007, 10:38 PM
Got the same email you guys got "Order canceled(sic) because we cannot verify your information".

I'm on the phone with them now, been on hold for about 10 minutes and finally now I'm speaking to someone who claims he is in Richfield, MN. (I doubt it).

He is going through all kinds of BS about my address and credit card info now.

I am now on hold again - how long before he continues with this song & dance?

I have now talked to Damian (right) again and this info will be forwarded to their research team and I will be contacted in 3-5 days (when pigs fly).

I agree with the rest of you. If you screwed up on price, admit it and offer me something for MY time and trouble.

I am going to wait and see what happens and if it ends up like I think it will, I am going down to my local BB (about 5 miles away) and see the manager.

By the way, they didn't "have any trouble verifying my information" when I bought my home theatre receiver.

Hard to believe they would "throw away" a customer for the $30 difference by not admitting their mistake.

Urizen
04-09-2007, 10:48 PM
It was $39.99 a couple days ago.

Back to that price now, and sold out.

I got the obligatory mail, too.:thumbsdn:

OMI
04-09-2007, 11:24 PM
Did anyone get it for $9.99???

Filmboydoug
04-09-2007, 11:27 PM
Did anyone get it for $9.99???

Not me, but I did receive this. Surprise surprise.

"...Due to our higher than normal volumes, we will respond to your inquiry
within 48 to 72 hours..."

I wonder why they have higher than normal volumes. :nono:

OMI
04-09-2007, 11:35 PM
Any AKer in MN???

Corp home of BB is in MN...

How about an AK class action complaint ...


Dispute Resolution Services. The Attorney General’s Office provides voluntary dispute resolution services to assist consumers in resolving complaints with companies. Upon receiving a written complaint from a consumer, the Attorney General’s Mediator will respond in a timely manner. In many cases, the Attorney General’s Office is able to help amicably resolve complaints between consumers and companies, avoiding the need for private legal action. You may send your complaint to:

Office of Minnesota Attorney General Lori Swanson
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
(651) 296-3353
1-800-657-3787
TTY: (651) 297-7206
TTY: 1-800-366-4812


Citizens may download a complaint form at www.ag.state.mn.us


Citizen Assistance Line. If you are having problems with a particular company or a particular consumer issue, you should contact us for assistance. Citizens may call the Attorney General’s Citizen Assistance Line Monday- Friday between the hours of 8:00 a.m. and 5:00 p.m. and speak with a live citizen assistance analyst by calling: (651) 296-3353 or toll-free at 1 (800) 657-3787 (TTY callers may dial: (651) 297-7206 or toll-free at 1 (800) 366-4812). Citizen Assistance Analysts are trained to answer consumer questions, handle consumer complaints, and provide detailed information about an array of issues that a citizen may face. These analysts strive to provide prompt and courteous service to the people of Minnesota.


False advertising and bait and switch.... If it was advertised at $39.99 and then at $9.99 and then at $39.99?????

Clarence
04-09-2007, 11:42 PM
I'm in!

Andyman
04-09-2007, 11:46 PM
Well, copy these bozos on your emails to the MN AG

Bradbury H. Anderson
Vice Chairman and
Chief Executive Officer

Richard M. Schulze
Founder and Chairman of the Board

Allen U. Lenzmeier
Vice Chairman

Brian J. Dunn
President and
Chief Operating Officer

Ronald D. Boire
Executive Vice President –
General Merchandise Manager

Darren R. Jackson
Executive Vice President –
Finance and Chief Financial Officer


Michael A. Linton
Executive Vice President –
Consumer and Brand Marketing
and Chief Marketing Officer

Timothy D. McGeehan
Executive Vice President –
Retail Sales

John C. Walden
Executive Vice President –
Customer Business Group

Susan S. Hoff
Senior Vice President and
Chief Communications Officer

Joseph M. Joyce
Senior Vice President –
General Counsel and
Assistant Secretary



Not that it will do any good. FWIW, I got into it with who I suspect was the Store Manager the day after Christmas and wrote a letter to the President, which I'm guessing got tossed; never heard back from them.

They screwed up and lack the balls to 'fess up to it and honor the mistake.
But bomb them and the AG with emails, and maybe the souless, corporate rat-bastards will have a glimmer of remorse and compassion in their icy cold hearts and do the right thing..........

But I doubt it

70salesguy
04-09-2007, 11:57 PM
I am going to wait a few days and see what kind of lame reply (if any) that I get after "their research department investigates".

I could have accepted "sorry, we had an error on our website last night, please accept our apology and this poor excuse".

But no-o-o-o-o-o-o-o, they had to take the route they are taking. :bash:

Anybody can make an honest mistake, just own up to it and don't play us for suckers!

Dusty Chalk
04-10-2007, 03:12 AM
Snooze I lose.

OMI
04-10-2007, 03:12 PM
Called BB (best Buy).... I now am the proud owner of a case number.... Whooo Whoooo And in 5 to 10 business day I will receive an e-mail msg with the results of the investigation....:)

OMI
04-10-2007, 08:52 PM
They FINALLY fessed up...

Dear Best Buy Customer,

Thank you for your recent Sly and the Family Stone Box Set order on BestBuy.com.

Due to a system error, the price of the item was incorrectly displayed. Therefore, we are unable to honor your order at the incorrect price. As a result, your order will be cancelled and you will not be charged for this item. If you used a Gift Card for this order and no longer have it, please call us toll free at 1-888-BEST BUY (1-888-237-8289) and we will send you a replacement. If you have any questions concerning our policies, please review the "Conditions of Use" which are found at www.bestbuy.com.

Because you are a valued customer, we would like to offer you a $10 Digital Coupon* toward a future purchase at www.bestbuy.com. Your coupon code is: ********

Digital Coupons are easily redeemed when you shop online. Simply enter the 17-digit code listed above during checkout. We apply them to your purchases, up to the total purchase amount. The Digital Coupon must be used prior to the expiration date: June 8, 2007, at 11:59pm (CST). This offer is limited to one per customer, excludes gift cards, and is nontransferable. Please review full details below.


$10.00 hush money.... Hmmmm Now what do I want to buy now...

Andyman
04-10-2007, 09:02 PM
They FINALLY fessed up...

Due to a system error, the price of the item was incorrectly displayed. Therefore, we are unable to honor your order at the incorrect price. As a result, your order will be cancelled and you will not be charged for this item.

See that's the BS.

"Unable" my ass; "unwilling" is the truth. Several somebodies didn't do their jobs somewhere; but that's not our problem now is it???
Then again, what else would you expect from a company with an "Executive Vice President –Human Capital and Leadership" ???????
Human Capital??????

Sic the bulls on them...........

theWB
04-10-2007, 09:11 PM
$10.00 hush money.... Hmmmm Now what do I want to buy now...
Don't use it I can't believe your that easily bought off

BOYCOTT BEST BUY

The company has no integrity.
All my music will be orderd from Amazon.com
from this day on.

Redboy
04-10-2007, 09:18 PM
That's poopy.

A company like that could eat a mistake like that and never notice.

Another reason not to buy from them.

beemer
04-10-2007, 09:52 PM
I plan to not use my $10 E-coupon. :nono:

I'll get my music elsewhere. I am amazed that they confessed though.

Best,

Paul :thmbsp:

Dusty Chalk
04-10-2007, 10:16 PM
Yeezh, what a bunch of cheapskates. You knew it was a typo, and you were just trying to get in on paying for something for less than it is worth. There's a clause somewhere on their site that says, "we are not responsible for typos", and now they're fessing up that it's a typo. Now you got a $10 coupon out of the deal, and you still want to boycott them? Idiots, the lot of you.

I will still shop there. Especially if I had a coupon code.

Andyman
04-10-2007, 10:27 PM
Yeezh, what a bunch of cheapskates. You knew it was a typo, and you were just trying to get in on paying for something for less than it is worth. There's a clause somewhere on their site that says, "we are not responsible for typos", and now they're fessing up that it's a typo. Now you got a $10 coupon out of the deal, and you still want to boycott them? Idiots, the lot of you.

I will still shop there. Especially if I had a coupon code.

I've always had a problem with that BS too. Problem is most aren't the printer's fault and hence aren't true typos.

My wife and father in law both were in the print business. They set type and copy and the customer SIGNED OFF on a galley sheet approving it for print. So actually, unless the printer CHANGED the type after it was set; there is no TYPO, but rather a proofing error on the part of the original writer, NOT the printer. Often, they left words misspelled as it was THEIR job to print what was submitted; not to proof or edit the originals; that's the customer's job.

But who gets the blame...........:wtf: :thumbsdn:

People need to do THEIR jobs, and do them right the first time.

70salesguy
04-10-2007, 10:52 PM
Got the same email. :blah: :blah: :blah:

At least they owned up to their mistake. That's what I really wanted, was for them to admit a price error and not that crap they tried to give us about "unable to verify your card information".

I'll probably use the coupon.

I can't hold them to the fire just for a price error - my beef was that they were not admitting their error.

OMI
04-10-2007, 11:10 PM
Well... They bought me off:)

Got 2, new age CDs...

1. Rumba Collection 1992-1997 - CD
Ottmar Liebert & Luna Negra

2. Taproot - CD
Michael Hedges

Came to $21.98 before tax and after the $10.00 it ended up being $13.36 shipped for the 2 CDs.

I gave a listen to 'em and I think they will be great CDs for the office....

I admit it... I buy off cheap:):banana: :banana: :banana: :banana:

If they had fessed up in the original e-mail...

6thumbs
04-10-2007, 11:15 PM
minegot cancelled also ,, the property tax on that new building in Richfield minn must have gone up

avguytx
04-10-2007, 11:22 PM
You guys can all send me your $10 coupons if you're not going to use them. I'll even pay you back for the postage! haha. I figure if I get enough of them from you all, I can come up with SOMETHING that would work!

Thus is the business practive of "Big Box".

OMI
04-11-2007, 08:59 PM
My "hush money" CDs are on the way...:banana: :banana: :banana: :banana:

Urizen
04-11-2007, 09:01 PM
Thanks for the lead on 10 bucks, 'Toze.:thmbsp:

jonman
04-11-2007, 09:32 PM
I got my Sly Boxset todaywith a twenty-five dollar gift card for future purchase!!!!! Not really, Just wanted to rattle your cages.

rickon66
04-11-2007, 10:42 PM
We may be somewhat misguided, but I don't think we are idiots.:scratch2:

jonman
04-12-2007, 01:53 AM
We may be somewhat misguided, but I don't think we are idiots.:scratch2:


It was not my intent to insult anyones intelligents, Just teasin.

OMI
04-12-2007, 08:00 PM
Hmmmmm
2 e-mails .....
Each with a different story...

1. I am Jasmine with Best Buy Customer Care.

I apologize for any inconvenience you have experienced related to
canceled order.

We are unable to fulfill your recent order for the Sly & Family Stone CD and have canceled your order. A pricing error inaccurately displayed the item at a price lower than its value and we will not be able to fulfill
your order at the incorrect price. You will also receive a separate
email from us confirming the cancellation.

Because we value you as a BestBuy.com customer, we will send you a
$10.00 worth of gift card.

2. I am Nicole with Best Buy Customer Care.

Thank you for contacting Best Buy about your cancelled order.

The order of The Collection-CD-Sly & Family Stone is sold out and that
is why the order was cancelled. You can keep checking the Best Buy
website to see if it available, but it was cancelled by the supplier, so there is no quarentee that we will be getting more in.


I liked the first one better... It came with $10.00:)

70salesguy
04-24-2007, 12:04 AM
My "hush money" CDs are on the way...:banana: :banana: :banana: :banana:

Used my $10 Hush Money coupon to order "Auracle" by Lesiem. :D

After shipping, came to $16.92 less $10 = $6.92 :yes:

Received it today. :music:

Thanks for the lead, TENTOZE!!! :thmbsp: