View Full Version : Where'd my NetFlix go?


thedelihaus
04-09-2008, 05:29 PM
I love my local USPS.

Mine have been good, all packages but two in as many years arriving safely, and the local clerks and our rotation of mail men/ladies at my end of town are great.

However, if I mail my NetFlix in the outside mail box, I "lose" a few every month. Netflix says they aren't receiving them. Mailing them inside the post office cured that issue for me.

Makes me suspicious of whomever is handling that outside box in the a.m.:thumbsdn:

Clarence
04-09-2008, 05:31 PM
Sounds like you may have a carrier that likes your taste in movies! I would be flattered...

jbrainey
04-09-2008, 05:49 PM
1 out of 3 of my Netflix selections arrived cracked, broken or just too scratched to play in my player. :thumbsdn: I guess the P.O. has a machine designed just for this or my carrier would stress test them before delivery to protect me from any weak discs. Anyways, I cancelled my subscription untill Netflix comes up with a better delivery method than a flimsy paper sleeve in a paper envelope. :nono: :smoke:

jhal
04-09-2008, 07:49 PM
I love my local USPS.

Mine have been good, all packages but two in as many years arriving safely, and the local clerks and our rotation of mail men/ladies at my end of town are great.

However, if I mail my NetFlix in the outside mail box, I "lose" a few every month. Netflix says they aren't receiving them. Mailing them inside the post office cured that issue for me.

Makes me suspicious of whomever is handling that outside box in the a.m.:thumbsdn:

That sucks big time. It takes away the convenience factor, and the purpose of "never leave your house movies", if you have to make a trip to the P.O. to return them. I have had good luck so far with Netflix, knock on speaker veneer.:yes:

Scorpion8
04-09-2008, 08:05 PM
We have a PO Box and the wife uses NetFlix. They manage to bend the discs ever so slightly to fit into our box at the Post Office. Such considerate folk.

Celt
04-09-2008, 09:40 PM
1 out of 3 of my Netflix selections arrived cracked, broken or just too scratched to play in my player. :thumbsdn: I guess the P.O. has a machine designed just for this or my carrier would stress test them before delivery to protect me from any weak discs. Anyways, I cancelled my subscription untill Netflix comes up with a better delivery method than a flimsy paper sleeve in a paper envelope. :nono: :smoke:

Ditto. Most I received were unplayable. Almost always filthy dirty, scratched and/or cracked. When I received one that was messed up, I'd use a black Sharpie and write DEFECTIVE! across the disc, stick it back in their crappy paper envelope and send it back. Didn't take me long for me to cancel the service.

Snade
04-09-2008, 09:48 PM
I've been on Netflix for 3 years.

All DVDs that arrived were playable except for one.

And I lost one sending it back in the mail. Netflix paid it no mind.

Overall, excellent service by Netflix and good service by the US Post Office.

The Netflix web site gets high-marks for usability.

Snade

jbrainey
04-09-2008, 09:58 PM
Ditto. Most I received were unplayable. Almost always filthy dirty, scratched and/or cracked. When I received one that was messed up, I'd use a black Sharpie and write DEFECTIVE! across the disc, stick it back in their crappy paper envelope and send it back. Didn't take me long for me to cancel the service.

I've been on Netflix for 3 years.
All DVDs that arrived were playable except for one.
And I lost one sending it back in the mail. Netflix paid it no mind.
Overall, excellent service by Netflix and good service by the US Post Office.
The Netflix web site gets high-marks for usability.
Snade

I loved the ease of ordering and quick delivery. However, after at least 10 broken, unplayable discs and receiving one disc TWICE, I said thats enough. I plan to try them again in the future.
I think Celt and I both got our discs from the Memphis distribution center. Maybe thats a clue. :scratch2:

Sorry about the hijacking Deli. I am fin.

markthefixer
04-09-2008, 10:00 PM
I love my local USPS.

Mine have been good, all packages but two in as many years arriving safely, and the local clerks and our rotation of mail men/ladies at my end of town are great.

However, if I mail my NetFlix in the outside mail box, I "lose" a few every month. Netflix says they aren't receiving them. Mailing them inside the post office cured that issue for me.

Makes me suspicious of whomever is handling that outside box in the a.m.:thumbsdn:



You mean those big blue R2D2 boxes? Official mailboxes? Call the postal inspectors...

As for Netflix incoming / outgoing I haven't had but 2 or 3 problems over the last 5 years at least, one didn't get back, two incoming mangled and one unreadable by junk on it.

Even though I sweat leaving them in my house's mailbox for pickup.

bigstereo
04-09-2008, 11:21 PM
Yep, sounds to me like you're suspicions are right on, Paul.

I join N*tfl*x during the winter months because as anyone who lives in the northern states knows there's just not much to do in the winter. Unless you ski or have snowmobiles etc. I was always pretty happy with the service and had no problems with the postal carriers getting sticky fingers. However what ticks me off is the way that N*tfl*x slows you down if you happen to be a high volume renter such as I tend to be. The turnaround time from the nearest hub to my mailbox is one day so I can easily do 6 dvd's a week, sometimes more. After a few weeks, I've noticed the turnaround time increasing to as much as 2 or 3 days. I don't necessarily watch the movies while I have them and they end up back in the mail the same day that I receive them.:scratch2: I have had a few that were unusable but overall I think N*tfl*x is a pretty darn good deal.

blownsi
04-10-2008, 01:06 AM
Been a member since 2001 in that time 3 discs have came up missing and one arrived broken. Each time they fixed the problem with no hesitation. Never had one yet that was too scratched to play. If they look bad I buff them before returning so the next user gets a scratchless disc. Just sending a little free karma their way.

thedelihaus
04-10-2008, 02:00 AM
1 out of 3 of my Netflix selections arrived cracked, broken or just too scratched to play in my player....

We have a PO Box and the wife uses NetFlix. They manage to bend the discs ever so slightly to fit into our box at the Post Office. Such considerate folk.

Ditto. Most I received were unplayable. Almost always filthy dirty, scratched and/or cracked....Didn't take me long for me to cancel the service.

I loved the ease of ordering and quick delivery. However, after at least 10 broken, unplayable discs and receiving one disc TWICE, I said thats enough. I plan to try them again in the future.
I think Celt and I both got our discs from the Memphis distribution center. Maybe thats a clue....


Sorry to hear your bad experiences.

As for the damaged and scratched discs, my guess is it's easy to trace back to a poorly run and managed distribution center, and the quality, or lack there-of, who they hire.

You may be aware that there was a class-action lawsuit against Netflix. Please read on...




... I have had good luck so far with Netflix, knock on speaker veneer.:yes:

I've been on Netflix for 3 years...All DVDs that arrived were playable except for one...And I lost one sending it back in the mail. Netflix paid it no mind....Overall, excellent service by Netflix and good service by the US Post Office...

...As for Netflix incoming / outgoing I haven't had but 2 or 3 problems over the last 5 years at least, one didn't get back, two incoming mangled and one unreadable by junk on it....

...I was always pretty happy with the service...I have had a few that were unusable but overall I think N*tfl*x is a pretty darn good deal.

Been a member since 2001 in that time 3 discs have came up missing and one arrived broken. Each time they fixed the problem with no hesitation. ...



Netflix has been great with me. Only one disc that wouldn't play in my admmittedly tempermental player, going on three years now, and approx. 350 films.

My problem has been with returns. I love my post office, but am suspect of returning the movies in the blue "R2-D2" box in front of the post Office. It's that exclusive box that has resulted in my missing run of discs.

I suspect it's possible someone is "flipping" these on eBay.:scratch2:




Back to Netflix- I prefer them over Blockbuster for a litany of reasons and complaints I can strongly support but am too tired to go into right now.

But as many times as I like Netflix over Blockbuster, they too, have their issues. This is unfortunate and a black mark upon Netflix, whose service to me has been exceptional and quite enjoyed.

Read on about the shameful wart on the otherwise perfect service...

Edirted, from a Beta News report---


Netflix Settles Class Action Lawsuit

By Nate Mook, BetaNews, November 2, 2005

"Netflix has settled class action lawsuit brought against the company last year for allegedly duping potential customers by advertising "unlimited" DVD rentals and "one day delivery." Current and former Netflix customers will receive a one-month perk, but the real winners of the settlement are the lawyers.

While not admitting any wrongdoing, Netflix will provide customers with a one-month service level upgrade free of charge."

I say, Whoopie doody to that feeble appeasing.


This means that Netflix users subscribed to the 3 DVDs at-a-time program will be upgraded to 4 DVDs at-a-time for one month. After the free month, customers must remember to downgrade their service manually or face higher fees.

Yeah, nice work by the lawyers, eh? Turd on them for letting the public be exposed to a reaming by a corporation- this one most likely set up to recoup the hard hitting and heavy losses incurred by outrageous lawyer's fees. Shame on the lawyers firstly for being such greed mongers, Netflix secondly for passing it on to the customers like some communally transmitted sexual disease.

"To receive any benefit, eligible customers must complete an online registration...The plaintiff in the case, Frank Chavez, will receive $2,000 for his time and efforts, while Chavez's attorneys Adam Gutride and Seth Safier reap... $2,528,000 in legal fees and other costs. Netflix is also paying for all of the costs involved in the settlement, including notifying customers and providing the benefits. The attorneys' fees will be considered and paid separately from the class action award."

Yeah- can you tell who made out on the deal? And who are set up for another, possibly worse costly reaming?

Love those class-action lawsuits.:smoke:

Celt
04-10-2008, 10:10 AM
I think Celt and I both got our discs from the Memphis distribution center. Maybe thats a clue. :scratch2:

Yep, most came from Memphis and the rest came from Little Rock, with the exception of two discs which shipped out of Colorado!

70salesguy
04-11-2008, 08:06 AM
I haven't ever tried Netflix, but someone mentioned a problem I see when I rent DVDs - discs with grubby fingerprints all over them!

Unless I manage to get a disc the first week it is out, I can count on having to clean the disc before I can play it :sigh:!

I assume it is because most people never learned how to handle them properly, since they never dealt with vinyl LPs.

I have an early generation Sony DVD player, the build quality is excellent and the picture is great, but it is less than tolerant for fingerprint smudges.

BTW, I rent my DVDs from an outfit called "DVD Xpress". They have these machines in my local supermarket and they rent for .99 each. You do have to go to and from the store to rent and return, but the store is fairly close and we are out every day anyway.

EricC
04-11-2008, 06:57 PM
Good experiences with fetflix here. Only canceling because we saw what we wanted and the weather is too nice now. Since we do not have cable it is great entertainment for cold winter nights.

Stuart Pedaso
04-11-2008, 08:12 PM
Call the postal inspectors...

USPS has hundreds of thousands of employees (2nd only to Wal-Mart, I think). Statistically, you're gonna find a few unsavory characters in the mix. I've heard of sticky-fingered individuals (morons) getting nabbed with purloined DVDs -- trashing their careers and retirement pensions, as well as the reputation of a vast, honest workforce.
Postal Inspectors are very good at catching these scumbags. But they have to know there is a problem first. If you even slightly suspect something is amiss, give 'em a call. They'll be all over it.

thedelihaus
04-11-2008, 09:38 PM
USPS has hundreds of thousands of employees (2nd only to Wal-Mart, I think). Statistically, you're gonna find a few unsavory characters in the mix. I've heard of sticky-fingered individuals (morons) getting nabbed with purloined DVDs -- trashing their careers and retirement pensions, as well as the reputation of a vast, honest workforce.
Postal Inspectors are very good at catching these scumbags. But they have to know there is a problem first. If you even slightly suspect something is amiss, give 'em a call. They'll be all over it.

I recall more than a few articles of postal inspectors caught burying the daily mail, instead of delivering it.:yes:


And a friend's former room-mate was a carrier- part time maybe? She'd go to work Monday morning, come home with the mail, and stick it in her room. Same on tuesday. She'd deliver Wednesday. Go to work Thursday, repeat, then deliver it Friday. went on for years.

She was a chronic pot smoker, and avoided testing for years. I didn't know one could get away with that- I was sure they were randomly tested...:scratch2:

skippy_ps
04-11-2008, 09:48 PM
I've been with NF for about a year and never had a problem with receiving or returning a disc. I bet 1/2 of them I get are too dirty to play though - what the heck are people doing with them? Creepy.

Anyway, it beats the heck out of standing in line at the video store. :thumbsdn:

Murray

mwr885
04-12-2008, 08:15 PM
I have only had good experiances and mine are being shipped to Japan. Only lost one and that may well have been the Navy Mail system not USPS. Anyway, they seem to work out just fine over here, haven't even had a dirty one yet.

Lady Ayeka
04-12-2008, 08:21 PM
hasint anybody using those rent by mail services had any problems with scratched-ass discs?!?!

ToddG
04-12-2008, 08:42 PM
Netflix........Nooooooo....
Redbox all the way!! can not beat it for a dollar a flick. I always get every new movie on Tuesday by reserving on line and picking it up at a RedBox and can return to any Redbox in any state.
c-ya
ToddG