Wow, I am floored right about now. I am not so sure anyone should be dealing with Kent Maze, he appears a bit touchy and irritable if you ask him any questions.
He cancelled my order and refunded my payment seconds after I emailed and asked him if I got the right tracking number because it kept telling me there was nothing to track.
You tell me, was I way off base asking about the tracking?
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Hi,
Wednesday morning I got an email with a tracking number for the shipment.
xxxxxxxxx
Still today when I try to track from the included link or directly on the USPS tracking page, all I get is the below message so I am trying to figure out if the package actually shipped or not.
Tracking Number: xxxxx
Status
Label Created, not yet in system
A status update is not yet available on your Priority Mail® package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.
Kent Maze
7:36 AM (14 minutes ago)
to me
Let me explain something to you. My sons and I run Maze Audio for pleasure. It’s not a business. We are each audiophiles and very much enjoy building quality cables and components to further the hobby. We make these products available to other hobbyists to further their enjoyment. When we get overly demanding customers acting like their small purchase is somehow supposed to be a priority for us and should be pushed to the top of our list it very much takes the enjoyment out of our endeavor.
On Monday you asked about shipping I said "Assuming quick payment, the cord will probably ship Wednesday.” The PayPal invoice that you paid on Tuesday stated shipment within seven days. Today is day number two. The cord is done, packaged, and was to be dropped at the Post Office this AM. However, I have learned that demanding “customers” generally are very difficult to make happy under any circumstance. I believe you will be better served obtaining your cables elsewhere.
I have canceled your order and refunded your money in full.
to Kent
Kent,
I was just confused about getting a tracking number that was not tracking anything. I had no idea about the size of your business. I read many reviews of your cables and decided to try one instead of another Pangea. I don't think I was a "Demanding Customer" but rather one that asks questions and becomes informed. I never demanded anything, I merely asked for information.
If this is how you are going to treat customers just making sure they didn't get a correct tracking number, I will relay this to others that are also interested in your cables. Some of who are waiting for my review of this cable.
Cheers,
Brian
Kent Maze
7:45 AM (5 minutes ago)
to me
Sounds good to me. Enjoy your day