MikE
Color Me Gone
As many of you know I had entered into a aggreement, with 6 others, to have a European tube manufacturer build a custom globe 45 output tube. After a few months the tubes were shipped stateside and of the nine pairs, all but one tube arrived intact. My perfect pair was shipped but when received were very badly damaged, even though the packaging appeared both adequete and shipping carton unmarked - mysterious. So after contacting the project coordinator who shipped the tubes to me, and receiving the required paperwork from him, I filed my insurance claim with USPS.
Not having ever filed a USPS claim and considering the value and circumstances I was a bit concerned about the outcome. I polled my "tube buddies" and even traded emails with our own USPS representitive Kim G. There were conflicting opinions on the possible outcome. I provided all the applicable paperwork, including a 16 page report with emails from the other parties in the project and photos of the tubes before/after shipping. Considering the many complaints on shipping carriers I'm happy to report the fair treatment on a unfortunate circumstance. Yes, I learned a few days ago that my claim was accepeted and today that I would be receiving a FULL REFUND+postage. I'd like to thank Ed Sawyer for his professionalism with the project and my claim, and Kim for his professional insight and suggestions.
Unfortunately, I will not be able to enjoy [and report] on the tubes but we're fortunate that Sasaki's tubes arrived intact and will share with us his thoughts on the globe EML 45's vs the many other varieties he's used in his Fi. Considering the nature of the product I won't be pursueing a replacement pair [even if available] instead at some point I'll get another pair of the EML solid plates or perhaps look into one of the new 45's coming out.
MikE
Not having ever filed a USPS claim and considering the value and circumstances I was a bit concerned about the outcome. I polled my "tube buddies" and even traded emails with our own USPS representitive Kim G. There were conflicting opinions on the possible outcome. I provided all the applicable paperwork, including a 16 page report with emails from the other parties in the project and photos of the tubes before/after shipping. Considering the many complaints on shipping carriers I'm happy to report the fair treatment on a unfortunate circumstance. Yes, I learned a few days ago that my claim was accepeted and today that I would be receiving a FULL REFUND+postage. I'd like to thank Ed Sawyer for his professionalism with the project and my claim, and Kim for his professional insight and suggestions.
Unfortunately, I will not be able to enjoy [and report] on the tubes but we're fortunate that Sasaki's tubes arrived intact and will share with us his thoughts on the globe EML 45's vs the many other varieties he's used in his Fi. Considering the nature of the product I won't be pursueing a replacement pair [even if available] instead at some point I'll get another pair of the EML solid plates or perhaps look into one of the new 45's coming out.
MikE