I think it was a combination of overheating, and the locking collars on mt Interconnects touching which meant the grounds were combined. I have since insulated the two collars. No doubt this is a Direct Coupled Class A finicky pre-amp, but the sonics are fabulous. I also plugged the iPower WW into a isolated A/C Bank, rather than shared with a LED lamp I use to illuminate my turntable.
Regards,
Jim
Last night the unit dropped output, and my ARC LS16MkII Preamp reacted weird again as the volume control which is electronic would not operate, just emitting mild thumps. this happened with the first unit. Then tonight I switched the EQ switch and the output lowered in volume and distorted!
I love the sonics of this unit, but enough is enough, and I have contacted Amazon to return it as defective, and will continue my search for a phono preamp that makes a sonic step up from my Musical Surroundings Phonomena II which is a fine unit that has never given me a moments concern.
I have done everything I can think of to make this work, and I am Done!!
FWIW The Customer Support from iFI is not consumer friendly as you cannot talk to someone on the phone, but must use their online system with a 24-48 window for them to respond to you. Having owned part of a auto dealership, I am very reticent to badmouth a business, but this has not been a great customer experience. This is the second unit that has had problems, and I asked them to replace this one with a tested unit that I could feel confidence in and they totally ignored my request.
I wish them all the best and hope they get the bugs out of this fabulous sounding unit,
Jim
Last night the unit dropped output, and my ARC LS16MkII Preamp reacted weird again as the volume control which is electronic would not operate, just emitting mild thumps. this happened with the first unit. Then tonight I switched the EQ switch and the output lowered in volume and distorted!
I love the sonics of this unit, but enough is enough, and I have contacted Amazon to return it as defective, and will continue my search for a phono preamp that makes a sonic step up from my Musical Surroundings Phonomena II which is a fine unit that has never given me a moments concern.
I have done everything I can think of to make this work, and I am Done!!
FWIW The Customer Support from iFI is not consumer friendly as you cannot talk to someone on the phone, but must use their online system with a 24-48 window for them to respond to you. Having owned part of a auto dealership, I am very reticent to badmouth a business, but this has not been a great customer experience. This is the second unit that has had problems, and I asked them to replace this one with a tested unit that I could feel confidence in and they totally ignored my request.
I wish them all the best and hope they get the bugs out of this fabulous sounding unit,
Jim
Just got the Ifi Phono 2. Worked last night just fine. Sounded good. Today, no signal. All lights are on. Cable tested, all works great with another unit. Damn, it sounded good while it lasted.
I did that several times. I guess they spend the $ on referrals as the hype is incredible. Wasn't until after mine failed I found this and other forums discussing multiple failures. I contacted Ifi. Lets see what they have to say. I will post here.They will suggest unplugging it and plugging it back in to restore, their idea of a reset button?
Regards,
Jim
24 hours later no response. I wouldn't want to be a dealer. No way to contact these guys. Must result in many returns.
Yes I opened a ticket online being the only option to contact them. Unfortunately in Canada the sellers on Amazon are real people not Amazon themselves. Trying to avoid a problem and losses for sellers but Ifi isn't making it easy. After 72 hours if no answer ....They will tell you it will take 24 to 48 hours for response when you question response time. Did you open a service ticket on the website? It is the most user unfriendly process I have encountered. I followed up with them last week to find out what they found wrong with second one I sent back, and they said they had no gotten to it yet, so they have a serious return problem. If you got it on Amazon like I did, just ask for a return and they will sent you a return shipping label and refund your money. They give you 30 days.
Regards,
Jim