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iFI Micro iPhono 2 Phono Preamp in the house! FINAL UPDATE

Discussion in 'Turntables' started by ehoove, Oct 17, 2017.

  1. Bigboi33

    Bigboi33 Dazed and Confused Subscriber

    Messages:
    149
    ehoove & others having issues,

    Sorry to hear your problems with the unit. I was really excited to read glowing reviews and now sad to hear about reliability problems. Not to mention, it also seems many others on other audio sites are having the same reliability issues as well. I think I will stick with my Phonomena for now. Glad I didn't sell it to fund a purchase for the iFi unit. A big thank for reporting back and sharing your experience! Wishing you much luck in getting the issues resolved!
     

     

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  2. Yamahaha

    Yamahaha Active Member

    Messages:
    431
    Here is their second reply. Help crack the code. This is in response to me telling them what happened, thats it a known issue and asking what are they going to do about it.

    "Thanks for the update.

    OK, 1 day, that's unfortunate.

    Can you please return the unit? We can inspect it once its worked back through the chain.

    Hope its not caused too much inconvenience.

    Thanks."
     
    Last edited: Jan 31, 2018
  3. revox-b77

    revox-b77 AK Subscriber Subscriber

    Messages:
    3,025
    Location:
    Fingerlakes, NY
    That's a lot of money to be out even if only for a short time. I hope they get the product working correctly and hire a proper customer service staff. That would be convenient.
     
  4. Yamahaha

    Yamahaha Active Member

    Messages:
    431
    I guess they mean return it where you bought it. So they know about the issue. They wont admit or explain it. No attempt to and they want their dealers to handle returns vs taking care of units that all have serial #'s on them not hard to track.

    Will there be another? No. I am done with Ifi. Unless dealers have a massive markup on them it must get old fast on that end too.
     
  5. 808_state

    808_state Well-Known Member

    Messages:
    743
    I just don't get why they would want to burn customers one after another. Not smart in what is basically a niche market.
     
  6. judsonw

    judsonw Well-Known Member

    Messages:
    791
    Location:
    Bellingham, WA, USA
    It especially does not make sense since they seem to get great reviews until they stop working. The multiple eq curve options was quite tempting to me, but these stories of them breaking so quickly are off-putting.
     

     

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  7. bacobits

    bacobits Active Member

    Messages:
    142
    Location:
    USA, NC
    Geeze sory to hear all the problems with these units. The only thing I can relate:
    I had the iPhono2 for about 5 months last year, not a problem especially with heat it barely got warm. I bought it after my Heed had been getting dropouts so purchased the iFi 2 on Fremer's review. I didn't know it was made in China.
    It got a bit of hum from being too close to my Cronus Mag II. I also used an SBooster PS ($300+) too with minimal improvement to the sound. Don't waste your $$.
    During that time I acquired a Vista Audio 2, it has all the settings. It surpasses the IPhono2 believe me! It's a sleeper. Especially when you put a Berson Cable Pro+ on it. Highly recommended. You can return it too if not satisfied.
    In the last 3-4 years I have had at least 8 Phono Pre's here including both the MS offerings and that Heed Quasar that crapped out too. Shit board mount RCA's mainly.
    The Vista 2 in my system passes them all. My opinion my system. YMMV as usual.
    Carry on.
     
    Last edited: Feb 6, 2018
  8. blackdogdisc

    blackdogdisc New Member

    Messages:
    5
    sorry-double post
     
    Last edited: Dec 6, 2018 at 3:03 PM
  9. blackdogdisc

    blackdogdisc New Member

    Messages:
    5
    I was thinking about upgrading to this as well. Wow. It's so disappointing to hear such glowing technical reviews from industry experts...only to find out that the reliability is poor. This is a funny market...mass market (more or less) for all the Shidt Mini and Rolls and ProJect, etc...and tremendous niche for the $1000+ range. This in-between "bridge" range is finicky. You don't have the wealthy types who spend thousands without thinking. And you won't get the guys who are buying Shidt Mini and U-Turn. Obviously people are looking at amazon and the forums to gauge whether the reviews are substantiated. A small company cannot afford this poor customer service and quality control when the market is not huge and everyone is on the forums. OK- on amazon and all the forums...there may be what 20, 30.. customers with problems?

    Imagine if the stories from those 30 guys was "Unbelievable...I called, talked to a person, and they said, "we will ship you a new one today and credit you when we receive the old one. We are sorry. Let us prove how great we are"" (ala LL Bean). We would all be seriously impressed. Fantastic specs, reviews and customer service. for $500. Awesome. It would cost them one extra QQ person and a customer service person. They would be portrayed as perfect...for the cost of two people and replacing 30 units. They would dominate the market. But because they won't spend the money on that and pay attention, everyone is pissed, their product line will die off and they will wonder why. WHY is is so hard for so many companies to simply listen to the customers and respond? This does not take an MBA. The person sweeping their floors probably understands this concept perfectly.
     
  10. blackdogdisc

    blackdogdisc New Member

    Messages:
    5
    Curious about the Vista Audio Phono 2. Does not seem to be available from anyone but Verty Audio (thru amazon)...and only one review on amazon
     
  11. ehoove

    ehoove Old & New - Carpe Diem Staff Member Super Mod Subscriber

    Messages:
    18,076
    Location:
    Mid-Maryland
    I have to say I have not considered another iFI Product since my adventure, and refused a free iFI bag at the audio show in DC recently. I turned it back in for a smaller bag due to the fact I refused to carry a bag with their logo on it.
    Regards,
    Jim
     
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  12. mprince

    mprince AK Subscriber Subscriber

    Messages:
    1,629
    Location:
    Mooresville, NC
    You can buy directly from Vista, that's how I bought my Phono1 mkii. Boris is very easy to work with, perhaps they have changed their model recently to go through Amazon.

    Edit: http://www.vista-audio.com/products/phono-2/index.htm
     
    Last edited: Dec 6, 2018 at 5:14 PM
  13. 808_state

    808_state Well-Known Member

    Messages:
    743
    I would have found their booth and thrown it at them.
     
  14. bimasta

    bimasta Super Member

    Messages:
    2,640
    Some of these 'experts' are self-appointed and their reviews of dubious value. But it's a great gig if you can get it — lots of toys to play with (and keep), manufacturers treating you like a king, readers who become loyal 'followers', and free trips to all the expos where they're greeted like rock stars.

    A problem with all reviews on Amazon is trying to gauge the knowledge of the individual writing it, and thus the value of the review. For me, I can only get an idea of that from the context, how well it's written, how well the claims are supported, etc. So many such reviews range from "Wow! Killer!" to "Total shit!" with little to support either viewpoint.
     
    patient_ot likes this.
  15. blackdogdisc

    blackdogdisc New Member

    Messages:
    5
    Yeah of course- most of the few reviews up on amazon seemed fairly well-considered.
     
  16. ehoove

    ehoove Old & New - Carpe Diem Staff Member Super Mod Subscriber

    Messages:
    18,076
    Location:
    Mid-Maryland
    Hey it was a fabulous sounding Phono Pre, they just had so many problems after the second one I gave up.
    Regards,
    Jim
     

     

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