chop_sooie
Active Member
Funny you bring this up, as I just ordered a pair of front struts from RockAuto for my Infiniti.
When I put the items in my cart, I noticed one of the struts (front left) gave me a dropdown menu with the option of choosing a closeout price of about half what the actual strut cost. When I tried to select it however, it said the item was no longer in stock and automatically removed the item from my cart.
Rockauto specifically says on their website that anything you see listed is IN STOCK. I called the same number you did and got the same recording telling me I had to send an email, so I did along with a screenshot image showing the dropdown menu. I guarantee you this email-only tactic is so that they can just click one button to send you a generic form email reply. Here is the one I got:
Hello,
To view pricing and availability, please select your vehicle and part category on RockAuto.com. Everything listed is in stock, ready to ship (unless a delay is noted). Shipping costs appear when you put a part in the shopping cart and enter your zip/postal code. For more information, please see: Help with Finding Parts For Your Vehicle
If you need help deciding which part to choose, what is included with a part, or what quantity to order, please see: Help with Choosing Parts
If the part you're looking for is not listed on RockAuto.com, we do not have it and do not know when it may become available. However, we add parts to the catalog daily, so please check again soon.
Thank you for your interest in our products, and for helping to keep our prices low by using our online resources!
Rodney
RockAuto Customer Service
That has nothing to do with the issue I was having (except to confirm what their website was saying.) When I sent a reply back saying that did not answer my question, this is the next (and final) reply I got:
Since the Closeout Part is not available I am not able to replicate what you saw.
Even though I had sent a screenshot image the first time. And when I tried to send another response, I got the automated reply saying the ticket had been closed.
I don't think RockAuto ever had stellar customer service but taking away the phone contact option, closing tickets out that aren't resolved, and forcing buyers to pay return shipping and not offering full refunds tells me they are having serious issues, probably trying to compete with Amazon.
(On a side note I will say that while the front struts I ordered--and yes I did end up still ordering them through RockAuto-- were significantly cheaper than the same ones on Amazon, the rear struts were actually quite a bit cheaper through Amazon with free shipping. So be sure to shop around!)
When I put the items in my cart, I noticed one of the struts (front left) gave me a dropdown menu with the option of choosing a closeout price of about half what the actual strut cost. When I tried to select it however, it said the item was no longer in stock and automatically removed the item from my cart.
Rockauto specifically says on their website that anything you see listed is IN STOCK. I called the same number you did and got the same recording telling me I had to send an email, so I did along with a screenshot image showing the dropdown menu. I guarantee you this email-only tactic is so that they can just click one button to send you a generic form email reply. Here is the one I got:
Hello,
To view pricing and availability, please select your vehicle and part category on RockAuto.com. Everything listed is in stock, ready to ship (unless a delay is noted). Shipping costs appear when you put a part in the shopping cart and enter your zip/postal code. For more information, please see: Help with Finding Parts For Your Vehicle
If you need help deciding which part to choose, what is included with a part, or what quantity to order, please see: Help with Choosing Parts
If the part you're looking for is not listed on RockAuto.com, we do not have it and do not know when it may become available. However, we add parts to the catalog daily, so please check again soon.
Thank you for your interest in our products, and for helping to keep our prices low by using our online resources!
Rodney
RockAuto Customer Service
That has nothing to do with the issue I was having (except to confirm what their website was saying.) When I sent a reply back saying that did not answer my question, this is the next (and final) reply I got:
Since the Closeout Part is not available I am not able to replicate what you saw.
Even though I had sent a screenshot image the first time. And when I tried to send another response, I got the automated reply saying the ticket had been closed.
I don't think RockAuto ever had stellar customer service but taking away the phone contact option, closing tickets out that aren't resolved, and forcing buyers to pay return shipping and not offering full refunds tells me they are having serious issues, probably trying to compete with Amazon.
(On a side note I will say that while the front struts I ordered--and yes I did end up still ordering them through RockAuto-- were significantly cheaper than the same ones on Amazon, the rear struts were actually quite a bit cheaper through Amazon with free shipping. So be sure to shop around!)
Last edited: