MikE
Color Me Gone
Skippy
. I've had exactly one [1] correspondence with Nick. He got back with me the next day.
I'd purchased the Modi 2 Uber just before the release of the Modi Mulitbit - two days past the 15 day review process. I contacted Nick and asked if it would be possible to exchange it since I had explicitly asked him in my earlier email about their NEW product line in the Fall [if what I would be better served to wait]. He encouraged me to order NOW.
I questioned him about our previous correspondence. My reply was returned by Laura who in a detailed email explained that due to confidentiality contracts all employees were not permitted to discuss new product releases. She said Schiit was approving returns for all Modi 2 Uber dacs purchased in the last 30 days. Great news, I packed up the Modi and placed my order for the Multibit the same day. That was Monday, took delivery of the Mutibit one week later and received my refund the following week.
I'd purchased the Modi 2 Uber just before the release of the Modi Mulitbit - two days past the 15 day review process. I contacted Nick and asked if it would be possible to exchange it since I had explicitly asked him in my earlier email about their NEW product line in the Fall [if what I would be better served to wait]. He encouraged me to order NOW.
I questioned him about our previous correspondence. My reply was returned by Laura who in a detailed email explained that due to confidentiality contracts all employees were not permitted to discuss new product releases. She said Schiit was approving returns for all Modi 2 Uber dacs purchased in the last 30 days. Great news, I packed up the Modi and placed my order for the Multibit the same day. That was Monday, took delivery of the Mutibit one week later and received my refund the following week.