I just bought this as a way to get my music onto its own drive, but integration has been anything but smooth and easy! First when it brought up that there was new firmware for it I tried to download that 3 times, it failed each time, at which point I pressed the "skip" button and moved on to the next hurdle. It took several tries to get my password registered with Seagate but finally was able to confirm it with their email. I am now unable to sign into it in order to use the "cloud" features although admittedly that isn't why I bought a NAS in the first place, it did seem like icing on the cake. The message I get after entering my username/password is this: I have went back to it several times and each time I get this completely nondescript message. What does it mean? Do they have a team of engineers working on the problem, or have I been completely blown off? I can't find any help for this on their site, and there doesn't seem to be any contact support numbers either. The good news is I am copying my music files over to it now, just drag and drop with file explorer but there is no access to the "cloud" feature, no automatic backups, none of the feature rich stuff I was promised. What should I do now? Amazon doesn't want it back unless it is defective and non-functional.