Something looks to be blocking the travel of the arms while they "try" to fully extend. The video is a bit shaky and quick but if I'm not mistaken, both the left and right loading arms appear to fully extend and their "edges" are inside the "stops" at the end of the travel. Is that so?
If not, the S and T posts may be loose and not able to fully insert into the stops.
If yes, then something else could be mangled under the surface.
The mechanism that extends the loading arms also takes the pinch roller with it on a "branch" of that right hand side arm. Nothing looks like broken there. I noticed that the plastic arm with the foam "cleaning cushion" / "brake" for the head drum is missing. Did you remove it or did someone else? It could be a hint for someone else messing with the deck and perhaps removing or incorrectly assembling things back.
It looks like you will need to open up the transport into three pieces (top part, undercarriage, drive PCB) and see if some safety clip is missing and something is loose or out of place.
If not, the S and T posts may be loose and not able to fully insert into the stops.
If yes, then something else could be mangled under the surface.
The mechanism that extends the loading arms also takes the pinch roller with it on a "branch" of that right hand side arm. Nothing looks like broken there. I noticed that the plastic arm with the foam "cleaning cushion" / "brake" for the head drum is missing. Did you remove it or did someone else? It could be a hint for someone else messing with the deck and perhaps removing or incorrectly assembling things back.
It looks like you will need to open up the transport into three pieces (top part, undercarriage, drive PCB) and see if some safety clip is missing and something is loose or out of place.