Shipping damage to Trio KP-7700 (Kenwood KD-750), looking for advise on repair

Discussion in 'Turntables' started by Onebean, Jan 10, 2019.

  1. Onebean

    Onebean AK Subscriber Subscriber

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    On an impulse buy I picked up a Trio KP-7700 from a Japanese seller. This is the Trio version on the Kenwood KP-750. When the package arrived, and I unwrapped it, it was very well protected. Once I got all the bubble wrap off, I notices the counter weight had broken off the arm. I looked at the service manual, and it appears there is a spring steel wire that connects the counter weight shaft to the arm. With some effort, this looks like it's fixable. Has anyone here replaced that wire? Unfortunately when the counter weight broke off, it dinged up the plinth while it bounced around in shipping.

    I pulled out my variac, and set it to 100 volts. When I plugged in the turntable, and pushed the power switch, it's dead. No lights, nothing. The auction clearly shows the table with the lights on, and the seller sold it as perfect working condition. Any ideas? I have not pulled the bottom to check the fuses yet, but depending on the sellers response, I might do that tonight.

    What would you do if this was yours? The seller offered both partial or full refund. They have excellent feedback, so I hope to resolve this quickly. Needless to say, I was very disappointed.

    Onebean
     

     

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  2. Blue Shadow

    Blue Shadow Waiting for Vintage Gear from this century Subscriber

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    Full refund. Too much damage to want to get it all fixed up right and a learning experience for the seller.

    No one ever ships a tt properly with the counterweight attached. The bare minimum for packaging is to look at the manual and see what is removed for shipping.

    sorry for your loss
     
  3. Onebean

    Onebean AK Subscriber Subscriber

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    Thanks for the advice Blue Shadow.
     
  4. WaynerN

    WaynerN Addicted Member

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    He shipped it with the counterweight on? What a dope.
     
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  5. zoombrewer77

    zoombrewer77 Tinnitus Maximus Subscriber

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    My new to me BIC came with the counterweight attached, but taped on, tonearm taped down, all strapped with tape to a trashed LP on the platter that was taped to the plinth. Took me half an hour to get all the residue off.
     
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  6. MRL_Audio

    MRL_Audio AK Subscriber Subscriber

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    If yer gonna buy a used table from anywhere as a buyer you always need to tell the seller how to pack it properly otherwise... you git what you git.
     
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  7. Onebean

    Onebean AK Subscriber Subscriber

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    Yes, you are right. Lesson learned. The seller had tons of tables for sale, and excellent feedback, so I assumed. It was packed extremely well, the only missing component was support under that counter weight. Learn from my mistakes folks. Luckily the seller is willing to work with me.
     
  8. Gary Francks

    Gary Francks Active Member

    Messages:
    300
    I once bought a Philips GA 312 from a guy in Holland and he shipped it in home made packaging just like a factory shipped table with everything removed and in its own little storage compartment.
    Also included was an hand written set up procedure that was spot on!
    One of my better buys.
    Goes to prove that some sellers know what they are doing.
     
  9. mackat

    mackat AK Subscriber Subscriber

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    Was this resolved to your satisfaction? I have thought of buying turntables from that seller before and I’m curious.
     
  10. Onebean

    Onebean AK Subscriber Subscriber

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    Yes mackat, the seller was more than willing to work with me. I seriously doubt there was any foul play on their end, and I felt the resolution was fair. I would buy from them again with one caveat. I would ask for the arm to be removed and packaged separately. The table was packed very well, to withstand the long trip. The only issue was the unsupported counter weight. Heck, it the counter weight had been removed, it would have been fine mechanically.

    I have started another thread asking for help diagnosing the electrical problem. Hopefully I can solve it.
     
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