Tidal won't open in Android

[Andyman]

I signed up for Sprint's 6 month free Tidal trial, and it won't open on my Samsung Note 4 running Android 6 something.

Anybody else have this issue and get it resolved?

Let me know. I called Sprint and they say it looks fine on their end. I haven't called Tidal as the comments on their custoner service aren't encouraging.

 

[gvl]

Things to try:
1. Force Stop and delete Tidal data in settings/apps.
2. Reinstall Tidal
3. Update to the latest Android available for the phone from Samsung.
4. Factory-reset the phone and reinstall all the apps (PITA).

FWIW, I have an ancient Motorola XOOM tablet that runs an old Android and Tidal works fine on it.

 

[Andyman]

I've done all of that aside from #4, which is ridiculous for a trial app.
Tidal should have a fix and a patch. I'll try their support, but this could be a deal breaker. With 96 GB of storage on mt phone, I can literally taje hundreds of 320 .mp3s with me, or use Spotify.
The real issue is if I find the MQA masters an upgrade in my home system, where it works fine with my laptop. If that's the case, I may opt out of Spotify.

Decisions, decisions....

 

[Andyman]

Ok, so now it's working. Don't know why or how, but magically my phone opened the app and my account from the laptop was there. I'm a happy camper now as I can listen via my Phone, and that is valuable.

If I become more fluent in Tidal, it probably will replace Spotify, as the HiFi seems better.

 

[Rockyhill]

I have a “no contract” Android phone purchased for casting, not calling. I hadn’t installed Tidal app until Saturday. Logged on and cast successfully to my CCA. Glad your Tidal app works too.