• The move to the new server is done. There are some software and database maintenance updates in process. This has us passing the hat around to help out. We appreciate any donations. Seriously, even a dollar helps. The payment page may be found here - https://www.audiokarma.org/support.html

It's tough to blame UPS...

Watthour

Watthour

Electron Rancher - JS3600
Subscriber
...When a unit is packed like this:

SX-450Top1.jpg



Care to guess what MIGHT have happened in transit?

SX-450Front3.jpg



If you look closely the bent knobs and spindles are apparent without even removing the unit from the box.

Again, with no protection for the face and NO room to float, it was almost inevitable. Shippers and carriers can only be so careful when handling millions of packages daily, and just a little forethought in packing can avoid this kind of disappointment.

At least I got to share in some of the shipper's Christmas joy with the leftover wrapping paper thrown in for packing material - Right down to the gift tags.
 
Register to hide this ad
sad thing is this happens worldwide .. its not difficult to find packing materials for free if you look around ..i use recycled stuff all the time . its not difficult to make a square tube from cardboard and stuff it with plastic carrier bags to wall the box with . many others ways to reuse stuff too .
another thing i will ship with the company that will take the most direct route and van changes . 3 changes seems to be pretty bulletproof .
 
Hidden Damage:

Main board flexed and cracked in two places, with about 20 foil traces sheared;

Speak switch snapped off main board;

Several pot and switch stems bent;

Front inner steel shells bent (all three).

I think this will sit alone in a corner for a while so I can contemplate.

Moral - Damage isn't always immediately apparent.
 
I take more time gathering materials to pack an item ...than that shipper took for the entire process, including driving the package to UPS.

My very first ebay transaction was the purchase of a Yamaha R-700 receiver. It arrived in VCR box with NO packing materials. Two corners were destroyed, and of course the receiver lit up but didn't function. I got all of my money back and shipping.

This type of thing has been discussed on AK many times. Basically, there are some very lazy (and stupid) people out there with the attitude of ...put it in a box, take it to a shipper. Out of sight out of mind.
 
So did your "packer and shipper" (loosely used term here) give you a complete refund, seeing as no matter what you paid for it, the repairs will be about double that?

Auction site or CL should have packing standards that, if not met by photographic and visual evidence of neglect, negligence, and damage, should result in automatic refund and negative feedback.
 
Geez.

Not a particularly valuable receiver to begin with (no offense, you already knew that), so unfortunately, it's a parts set now. Sigh.
 
toxcrusadr said:
Geez.

Not a particularly valuable receiver to begin with (no offense, you already knew that), so unfortunately, it's a parts set now. Sigh.
Click to expand...

Exactly. It's not worth the hassle of even filing a claim. All I have now is a challenge. I'm tempted to see IF it can be resurrected, if only as an example of what can be done in case this ever happens to a unit that is actually valuable.

As for the characterization of the shipper, the term "ignorant" is most apt. That's not a negative, but merely pointing out that many people have no idea how to properly pack and ship something of any mass and fragility.

The seller/hipper was courteous and apologetic, but simply demonstrated no experience in shipping something like this. To remedy that, I actually sent the shipper a link to the Packing/Shipping 101 "how to" thread in this section. Who knows? Maybe we'll get another valuable member out of it. If nothing else, ignorance is no longer an excuse and his next customer should be more satisfied.
 
some people just cant do it period ...
doesn't matter what value the item . it all has to get there in one piece .
some people can and do learn .. they are the lucky ones .
rant over ..
 
Watthour said:
Exactly. It's not worth the hassle of even filing a claim. All I have now is a challenge. I'm tempted to see IF it can be resurrected, if only as an example of what can be done in case this ever happens to a unit that is actually valuable.

As for the characterization of the shipper, the term "ignorant" is most apt. That's not a negative, but merely pointing out that many people have no idea how to properly pack and ship something of any mass and fragility.

The seller/hipper was courteous and apologetic, but simply demonstrated no experience in shipping something like this. To remedy that, I actually sent the shipper a link to the Packing/Shipping 101 "how to" thread in this section. Who knows? Maybe we'll get another valuable member out of it. If nothing else, ignorance is no longer an excuse and his next customer should be more satisfied.
Click to expand...

Ahh. A little lemon pledge and windex and she'll be good as new..:thmbsp:
 
Watthour said:
Exactly. It's not worth the hassle of even filing a claim. All I have now is a challenge. I'm tempted to see IF it can be resurrected, if only as an example of what can be done in case this ever happens to a unit that is actually valuable.
Click to expand...

I think it'd be worth it just to teach that guy a lesson.
 
Watthour said:
Exactly. It's not worth the hassle of even filing a claim.
Click to expand...

But the hassle wouldn't be yours as the person who shipped it and paid for the shipping has to do it.
Make the guy file the claim and at least get you refunded for the purchase of the unit (of course, claim will get denied for bad packaging, then the person who sold it to you will be responsible).

Save the box and "padding" that they sent as UPS requires it for a claim.
 
That really sucks when the seller didn't pack correctly. Looking forward to something you just bought only to find it damaged or destroyed by shipping or improper packing.

I had similar situation when the 2nd Kenwood KR-9400 I purchased was packed in the box that was almost exactly the size from knobs to rear, side to side, and top to bottom. I was amazed it was not totally demolished but did sustain some damage. The seller fortunately resolved it with me.
 
:( geez, I would be livid. Most of the time when I received damaged items due to poor packaging the seller has tried to put the blame on the shipping company. I try my best to only purchase electronics from sellers who specialize in that type of item and who's feedback shows care in shipping. If filing a claim through the auction site I make sure to upload detailed pics to the communications so there is an online record of what happened.
 
Watthour said:
Exactly. It's not worth the hassle of even filing a claim. All I have now is a challenge. I'm tempted to see IF it can be resurrected, if only as an example of what can be done in case this ever happens to a unit that is actually valuable.

As for the characterization of the shipper, the term "ignorant" is most apt. That's not a negative, but merely pointing out that many people have no idea how to properly pack and ship something of any mass and fragility.

The seller/hipper was courteous and apologetic, but simply demonstrated no experience in shipping something like this. To remedy that, I actually sent the shipper a link to the Packing/Shipping 101 "how to" thread in this section. Who knows? Maybe we'll get another valuable member out of it. If nothing else, ignorance is no longer an excuse and his next customer should be more satisfied.
Click to expand...

I dunno. I recently got a tape deck which arrived smashed. The thing was well-packed, kind of. The sides and top were well-padded. However, it sat on the bottom of the box with no padding at all. That's what got smashed, of course.

Because the unit cost me nearly nothing, I sent the seller a note and said that I didn't want to cause her a hassle, but her packing left much to be desired. I explained what was wrong with it and what happened as a result. I said I was not going to file a claim or give her negative feedback (I gave her no feedback at all). She sent me a three-word reply, which started with 'Go' and ended with 'yourself'. Really. OK, then. No more being nice to ignorant people. If being ignorant hurts them in the wallet, then maybe they'll learn someday.
 
When I was in college I had a part time job as a shipper for an RV parts supplier warehouse. My first day on the job not really knowing what I was doing I packed some hitch balls in the same box as some light bulbs. Needles to say the bulbs all got broken. I eventually learned how to pack items to make the trip undamaged. What you need to remember is that the shipper will not be careful with packages they are delivering. You have to aways pack with that in mind and that is why they sell insurance.
 
kaplang said:
...I packed some hitch balls in the same box as some light bulbs. Needles to say the bulbs all got broken.
Click to expand...

That's odd. Everyone knows that glass is harder than steel. Why didn't you break your balls instead?

FYI, the project is running, and I'm down to the cosmetics. Anyone want to donate some Lemon Pledge?
 
Probably would have fared better if they'd just slapped the shipping label directly to the top panel and not even used the box...
 
You need to take that up with the seller and ebay. UPS in this case is off the hook. That guy who shipped you that needs to pay!
 
Already done, and already repaired. The claim wouldn't be worth the time and effort, but the shipper is aware of the error and apologetic - And hopefully now aware of the correct packing methods. Becoming punitive at this point might only be counterproductive.
 
You must log in or register to reply here.
Back
Top Bottom