So if you know all this abuse exists, and most sellers do too, why wouldn't you pack it better??? Or at least to meet their minimum standards??
The bottom line here is that a bit more padding may have prevented the damage and certainly wouldn't give the UPS or their insurance carrier an out.
Nobody here is saying that UPS didn't beat up the carton. Nobody is giving them a free pass on their handling. I am saying the seller should know that's what happens in transit and didn't package accordingly to protect the goods and ultimately himself.
If that's an eBay or Paypal item, their buyer Protection will cover it if the UPS doesn't and that will come back on the seller.
Funny how UPS can find that one spot.
I cant believe how many members constantly blame the seller and not the crap lousy job these shipping companies do. Like the one fella said, it made it thousands of miles , until UPS got there hands on it.
First off, sorry man, this sucks.
I can also claim to have had many, yes many UsPs and UPS packages come in very bad shape.
But, so far, no damaged items.
I have also had UPS leave packages on my porch in pouring down rain.
When i bought my Yamaha R-V1103, it was left in the rain. I was so happy to see the seller actually wrapped the receiver a couple times in plastic.
If he wouldn't have done that, i would have had a great boat anchor.
Good Luck, but that's not 2" of padding on those terminals and that's on the seller. Don't be shocked if the UPS puts it back on him and rightfully so.
Seeing as your deflection is less than 1/2", proper padding may have prevented this.
I wish you well and am glad that as of right now only an invisible in use cosmetic issue is the flaw.
My opinion is that should be on ups. To me it doesn't matter the thickness of padding. If these shippers cared about the customers this wouldn't have happened...
...this wouldn't have happened even in just a cardboard box.
Seems like a perfect thread for the Packing & Shipping Forum.
(We can all help keep AK tidy and organized, thank you!)
Rob
Holy cow, I never even noticed. Done!:thmbsp:
And thank you for all you do! :thmbsp:
I just noticed the place is getting all jumbled up lately. I know it's Summer, but posters should help out and not always have someone pickup after them, no offense to OP.
Thanks again Fisherdude,
Rob
Yes packing does matter. I stated it like I did because I am at ups quite.often when they are unloading trucks and can hear them toss packages around. And I know how they treat them when they bring them to me and slam them on the counter. That's way I say they don't care about the customer. Just my opinion, not starting a fight.No, it shouldn't be on UPS, and, yes, the thickness of the padding does matter, a lot, and, yes, they do care. It's the machines that don't care.
That's simply ridiculous.
Let me wrap this up (no pun intended ):
There are two, and only two, ways an item can be damaged in shipping:
1. The item is damaged due to an outside impact that crushes the outer box and inner packing deeply enough that damage occurs. In this case there is almost always visible damage on the outside of the box: crushed corners, boot prints, truck tire tracks, holes where the forklift spears went through, etc., etc..
2. The item is damaged due to an impact against the inside of the packaging when the item shifted back and forth, such as when the box is thrown, slammed against another box, falls off the conveyor belt, etc., etc.. In this case, there is usually no visible crushing or structural impairment to the outside of the box. Important note: Double boxing WILL NOT protect against damage if the item is not adequately separated from the inside box, or if the item can move AT ALL inside the box. That's what happened here.
In the case of 1. above, the damage is usually on the shipper, unless the item was inadequately packed.
In the case of 2. above, the damage is on the seller, always. If there is no crush or impact damage to the outside to the box, then the damage is due to what happened inside the box. Period.
A damaged item inside an undamaged box is positive proof of inadequate or inappropriate packing methods.