I have the same product with the original brand, that is quite amusing to write yourself "and our reputation or quality will not be tarnished by units like yours when problem arises".
Don't you trust the reliability of the products you sell ?
The Chinese factory provides one year warranty, every unit comes with a seal and a warranty card. I bought it from the factory in Hefei, so don't tell me there is no warranty.
Grant Fidelity trust products we sell because our products meet our quality control request before they leave the factory door and our brand on it says our confidence to it. We also provide our warranty to it like other North American business does. I don't know quality of yours but my choice of putting our brand one units we sell have given you an obvious answer. I was personally told by the factory owner that they only put experienced workers on the export orders - domestic orders may have newbies on the line because warranty cost is minimal inside China - I don't buy the ones made for domestic market and do not put our brand on it for resale in North America.
I do get quite some calls or emails asking how to fix their Chinese version but I have politely said no many times.
If you believe everything out of a small sized Chinese factory is all of same quality, I bet all North American product sourcing personnel should retire and that is definitely not the case.
Factory do have warranty but so far I haven't been able to use it - it doesn't worth to send one back and send another one in. The seal is symbolic to the best because I have dozens in my office drawer. Warranty card - I have dozens of them too from all Chinese factories I deal with but doesn't mean I get warranty the way I receive from a local purchase right in North America.
You are comparing apples to oranges in your original post. A product = cost + service and our service is right in North America. Similarity in the looks do not say same quality. Buy an iPhone in China - I guarantee it looks similar but ....
Maybe we should add a portion of your flight ticket to China to your DAC price because it is your searching cost - then the comparison sound more fair, plus adding your warranty cost - that's your recovery cost.
If you never need service from the factory, I envy your great luck. But we don't run a business with luck and don't invite our customers to try luck together with us - we run business with known facts and the cost of ensuring things are done right.
Well, this is the end of my clarification on this matter. I can write a book about it but many smart consumers here already know most of it by reading on the net. The question is - have you known all of it? Or you simply want to bring out your discovery to call for a gamble on quality??