I just had the AI chat support and phone support bot nightmare.
My email provider "upgraded" and now there is a screen before you get to the actual email, that extolled the virtues of the "new system" and forced me to change my password because it didn't meet their new security standard.
"The system" accepted my new PW but then returned a "something went wrong" screen and locked me out.
Neither the new PW or my old PW worked.
I tried the support chat the AI could not understand that my new password didn't work.
It kept saying "OK, which of the following best describes the issue?" and none of the choices were even close, and the typing input would be disabled while the choices were displayed.
Then I called and the same thing happened with voice prompts.
To make matters worse, the only way to do an automated PW reset was to receive a code via.....wait for it.....email.
WHO designed that system?
After three days, I finally got through to a human.
Interestingly, even though I called from my home phone, which is the registered contact, and had my account number, they still would not reset my account without telephoning me a security code, which I fortunately was able to "flash over" and get, otherwise I'd have had to call back and go through 95% of everything again, with the code.....and possibly gotten a different representative.
...and after all that, there is absolutely NO CHANGE in the email web page. Terrible search function that has trouble finding single one syllable words, and often resets when you load the second page of results, slow loads any time you go to the next page, and tons of spam every day, despite ads claiming to "keep you safe".
Basically, all they did was insert a "nanny page" that forces a password change if it doesn't meet the criteria, and takes a while to load, before the old, bad system comes up.
